Case studies

Three projects that show how I deliver from a regulated healthcare system, to a full SaaS implementation, to leading one of Seneca Polytechnic's largest events. Each case is written so a reader unfamiliar with technical delivery can follow the story.

Case Study 01

Healthcare Claims Processing System (CPHA-Compliant)

Regulated systems delivery · PHI data · hybrid methodology

In plain terms: this project replaced the way health-insurance claims moved between organizations with a secure, high-volume system that had to meet strict regulatory rules, because even a small error in sensitive patient data wasn't acceptable.

The Challenge

A regulated healthcare organization needed a CPHA-compliant claims routing system to process live, sensitive PHI data at scale, connecting pharmacy systems to adjudicators over a secure network, with zero tolerance for compliance gaps or data integrity issues.

My Role

Project Coordinator, managing BA and QA delivery from requirements through production go-live.

What I Did

  • Contributed to stakeholder workshops with 30+ participants across business, IT, and vendor teams
  • Co-authored the Business Requirements Document with close to 100 requirements, translating regulatory workflows into functional specifications
  • Designed and executed 110+ test cases in Azure DevOps
  • Maintained the RAID log during early project phases
  • Collaborated daily across development, infrastructure, security, and testing teams
Workflow diagram: Intake, then Routing, then Adjudication, then Response — a CPHA-compliant claims routing system on a secure network handling live PHI data.
Flow of the claims routing system — intake to response over a secure network.

The Outcome

97%+ test pass rate across all requirements. The system launched on schedule and is live in a regulated production environment, with zero compliance issues flagged at launch. (Some details limited due to NDA.)

I had the pleasure of working closely with Suhana, where she supported a complex initiative involving multiple teams and external stakeholders. Suhana consistently brought a positive attitude, enthusiasm, and a strong willingness to take on whatever was needed. She is dependable, collaborative, and approaches her work with genuine commitment and professionalism. I particularly appreciated her responsiveness and her ability to support the team across a wide range of activities in a fast-moving program environment.
Kumar K Reddy, PMP Program Director · senior colleague, Trinetra
Case Study 02

Ceipal Workforce Management Implementation

SaaS implementation · 7 modules · hybrid methodology

In plain terms: an organization that had never done this before moved its day-to-day workforce records like timesheets, leave, placements, and invoicing onto one cloud platform, and I was the person who made that happen with the outside software provider.

The Challenge

The organization needed to consolidate timesheets, leave tracking, placements, invoicing onto a single SaaS platform for workforce management with no prior in-house implementation experience.

My Role

Sole liaison between vendor and organization, owning the implementation end-to-end (front-end and back-end).

What I Did

  • Delivered rollout across 7 interconnected modules (timesheet, leave, placement, employee, vendor, client, invoicing)
  • Owned platform configuration, workflow alignment, and end-user training
  • Authored the BRD through stakeholder interviews
  • Managed delivery using a hybrid approach (Waterfall for risk/issue tracking, Agile for module rollouts)
  • Led a security incident from detection through investigation and resolution
Module map: seven modules (Timesheet, Leave, Placement, Employee, Vendor, Client, Invoicing) connected to a central Ceipal hub.
Seven interconnected modules on a single SaaS platform.

The Outcome

20+ employees and contractors brought to full platform proficiency with zero unresolved adoption issues post-launch. A 88-item issue log fully resolved within two months.

Case Study 03

Seneca Hackathon 2025 (End-to-End Event Leadership)

Large-scale event delivery · 6 teams · 6-month arc

In plain terms: Seneca's biggest student innovation event had to be put together from nothing, no team, no playbook. My job was to build the organizing structure and run the whole thing, start to finish.

The Challenge

Deliver one of Seneca Polytechnic's largest innovation events from scratch with no existing organizing team and no established playbook.

My Role

Chief of Staff, built the organizing structure and owned the full project lifecycle, from scoping through post-event wrap-up.

What I Did

  • Built and led 6 cross-functional teams from the ground up
  • Designed the full operational plan: timelines, communication systems, resource allocation, delivery checkpoints
  • Ran pre-event mixers with 50+ participants to validate workflows before the main event
  • Coordinated technical and non-technical teams to ensure stable event systems
Organization chart: Chief of Staff Suhana Shrestha leading six teams — Student Success, IT Development, Partner Experience, Marketing, Finance, and Operations.
The organizing structure — six cross-functional teams built from the ground up.
Six-month project timeline from October 2024 to March 2025, from scoping and planning through the main event and post-event wrap-up.
The six-month project arc, October 2024 → March 2025.

The Outcome

1,000+ students and alumni participated, from 35+ postsecondary institutions, supported by 30+ industry partners — delivered end-to-end with structured governance and strong stakeholder feedback.

In this role, she took on the responsibility of managing and supporting the recruitment, engagement, and coordination of over 100 students who became part of the organizing committee. Her ability to balance structure and people skills made her an essential figure in maintaining momentum and morale across the team.
Mark Buchner Professor & Hackathon Faculty Lead · direct manager
Suhana has this remarkable ability to keep multiple teams in sync without making it feel forced. She coordinated IT, marketing, operations, partner experience, student success, and many other teams with a natural ease that made complex project management look simple. The success of the hackathon really came down to how Suhana created an environment where everyone thrived.
Guilherme Barboza Frontend Developer, Hackathon 2025 · worked directly with Suhana